Shipping and Returns

Shipping

Same day shipping on all orders received before 4:00 PM Pacific Standard Time. Orders placed after cutoff will be shipped next business day, Monday - Friday. 

All US orders over $30 will receive free United States Postal Service or UPS Ground shipping. 

We ship internationally with some restrictions on larger items. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns

If for any reason within 6 months the purchase date you are not satisfied, follow the steps listed below:

1. To notify us of the product you are returning, either call us at 1-805-242-1052 or e-mail us at support@toolslate.com. Please have your order number ready.
2. We will give you a return authorization number. (This number MUST be on the outside of the box for us to accept the return).

You will receive credit for 100% of your purchase or you can exchange it for another item of equal value. If returned item is deemed defective, shipping is on us, for returning the package and shipping you a new one.

However, non-defective orders that qualified for our free shipping offer and are returned in full, may be charged the original shipping cost.